Payments & Pricing
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express) as well as PayPal, Apple Pay and Google Pay.
Why was I charged customs and duties?
All international orders (outside of Australia) can potentially incur charges such as customs, duties, VAT, etc., upon their arrival in the destination country. These fees are paid to your local carrier or government and are not collected by CladMate. As we are unable to advise the amount of what these fees might be, we recommend to contact your country's customs office or tax agent for respective charges and rates on a package coming from outside of your country.
Why was I charged an International Transaction Fee?
As we are an Australian company and if you are a resident outside of Australia, your financial institution may charge you an International Transaction Fee, which is a small percentage of the sale, to make purchases outside of your country. This fee is not charged by CladMate and if you wish to dispute this charge, please kindly contact your bank for more information.
Card information is not stored in our systems and it remains the private property of the card holder at all times before, during, and after the product purchase. All transactions are processed through secure forms of payment which are used by millions of people daily and are heavily encrypted third party-payment processors.
We take many active steps to ensure the absolute safety of your credit card and personal information. In addition to processing all credit card sales via a fully secured and reputable third party payment processor, your checkout experience is protected by the same level of security as used by banks: a 256-bit SSL certificate. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction.
After that is complete, your purchase transaction information is deleted. During this process, your data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.